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CHAMPAIGN — Scammers looking to steal information from unsuspecting telephone users have begun contacting residents of central Illinois. Busey has received numerous reports from customers and non-customers of recent attempts to get personal or financial information from consumers using telephones.
According to complaints, people received automated phone calls stating “your debit card needs to be reactivated” or “there is a billing issue with your card.” The calls were reported beginning Tuesday and continuing through Wednesday.
“Busey and other financial institutions will never call a customer regarding card activation or requesting personal information,” says Heidi Ponder, vice president and fraud officer. “Criminals are relying on technology, such as cell phones, to commit fraud and identity theft. In this case, we believe people are being targeted based on geography. The scammers are using Busey’s name to trick area residents into submitting their information.”
Rod Plackett, president of First National Bank of Paxton, said Wednesday that customers of his bank have been receiving phone calls from someone claiming to be from Busey Bank, saying there is suspicious activity on the customers’ debit cards.
“It’s not just Busey customers,” Plackett said. “I also know that customers at the Cissna Park State Bank are also being called from someone claiming to be from Busey Bank.”
If you receive an automated phone call claiming to be from Busey, do not respond; simply hang up. If you have given out your personal information over the phone please contact your financial institution. Busey Customer Support is available to answer questions or concerns at (800) 672-8739. For more on vishing and other threats to personal information, visit the information security center on busey.com.