Conxxus phone outage may continue through Saturday

PAXTON — Customers of Conxxus in the Paxton area may remain without landline telephone service through Saturday or perhaps longer, the local company indicated in a message on its answering machine Thursday afternoon.

“Phone service to this area will be restored tentatively on Saturday, Feb. 8, at the earliest,” the message said.

Conxxus officials told the Paxton Record earlier Thursday they were working “feverishly” to correct the outage, which has persisted since Wednesday following Tuesday’s heavy snow storm.

“We are extremely grateful that our customers have basically remained patient as long as they realized that the situation is being addressed. We are working feverishly 24/7 to make certain that service will be restored as soon as humanly possible,” said Bruce W. Cooper, director of government relations and administration for NOW Wireless LLC, a Jerseyville-based company that manages Conxxus.

Cooper said “many of our 500 customers” in Paxton “have issues” with their phone service that “we are working through.”

Tuesday night’s winter storm “affected several pieces of vital equipment,” including two servers that malfunctioned, Cooper said.

“While we had back-up for the equipment, the backups had not been in utilization since 2011,” Cooper said. “When the load hit the backup equipment, it also was damaged, and new pieces have been expedited for the equipment.”

The outage is having an affect on local businesses.

Terra Hendrix, owner of the Tin Pan restaurant, said she is unable to take carryout orders, delivery orders or book future events because “we are unable to process credit cards” as a result of the outage.

“This weather already hurts our dine-in business, and with no phone service two days in a row all other aspects of revenue are plummeting,” she said. “I was told our service would be up and running last night.”

John Christie said he is unable to take appointments for his tax office.

“We gear up for this week, and I’m dead in the water,” Christie said.

Categories (2):News, Technology
Location (3):Local, Paxton, Ford County

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